Canadian Smart Systems
SUPPORT
Support Requests
Canadian Smart Systems provides reliable and efficient solutions to all your technical problems. Our website is designed to make the process of submitting a technical support request as easy and user-friendly as possible.
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To submit a support request, you will need to provide some basic information about the issue you are facing. This may include the product or service you are having trouble with, the type of issue you are experiencing, and any error messages you may have received.
We value your feedback and would love to hear your thoughts on our technical support request website. After your support request has been resolved, we will ask you to rate our service and provide any comments or suggestions you may have.
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At our technical support request website, we are committed to providing you with the highest level of technical support and customer service. Our team of experts is available 24/7 to assist you with any technical issues you may have. So don't hesitate to contact us today and let us help you find the solution to your technical problems.
Need Ongoing Support & Maintenance?
Find one that works for you
Service & Maintenance Plan - Basic
49.99CA$Every monthper residential propertyValid for 36 months- Annual remote software and firmware upgrades
- Free phone and text support during business hours
- After Hours Text support (2 instance per month)
- Includes 1 onsite preventative maintenance visit per year
- Includes 2 free onsite support call per year (max 1 hour)
- Includes 1 computer helpdesk monitoring agents
- Includes 1 free false alarm guard dispatch per year
- Best Value
Service & Maintenance Plan - Value
79.99CA$Every monthper residential propertyValid for 36 months- Annual remote software and firmware upgrades
- Updates to add new features and functionality
- 24/7 Text and phone support
- Network Monitoring
- 5% Discount for On-site service calls
- Includes 1 onsite preventative maintenance visit per year
- Includes 3 free onsite support call per year (max 1 hour)
- Includes 3 computer helpdesk monitoring agents
- Includes 2 free false alarms guard dispatch per year
Service & Maintenance Plan - Premium
99.99CA$Every monthper residential propertyValid for 36 months- Quarterly remote software and firmware upgrades
- Updates to add new features and functionality
- 24/7 Priority text and phone support
- Proactive network monitoring
- 5% Discount for On-site service calls
- Includes 1 onsite preventative maintenance visit per year
- Includes 4 free onsite support call per year (max 1 hour)
- Includes 4 computer helpdesk monitoring agents
- Free professional alarm monitoring
- Includes 2 free false alarms guard dispatch per year
Service & Maintenance Plan - Elite
139.99CA$Every monthper residential propertyValid for 36 months- Quarterly remote software and firmware upgrades
- Updates to add new features and functionality
- 24/7 Priority text and phone support - 2 hour response time
- Proactive network monitoring
- 10% Discount for On-site service calls
- Includes 1 onsite preventative maintenance visit per year
- Includes 6 free onsite support call per year (max 1 hour)
- Includes 5 computer helpdesk monitoring agents
- Includes 3 free false alarms guard dispatch per year
I authorize Canadian Smart Systems (CSS) to monitor my computer for technical support and maintenance purposes.