Limited Warranty Agreement
COMMITTED TO INTEGRITY
CSS and its employees are committed to excellence, respect and integrity in all we do, with a primary focus on meeting or exceeding the needs of our customers.
CSS Reserves The Right To Replace Proposed Models In The Case Of Obsolescence, Discontinuation Or Unavailability With A Comparable Model Of Equal Or Greater Value Upon Customer Approval. Contractor Will Not Be Held Responsible Or Liable In Any Way For Any Said Product’s Obsolescence, Discontinuation Or Unavailability.
1. Warranty Coverage Period
Canadian Smart Systems, (“Canadian Smart Systems”), 741 Savoy Crescent, Missisuaga, Ontario, Warrants To The Original Retail Purchaser That Original Canadian Smart Systems Products And Components (The “Product”) Will Be Free From Defects In Materials And Workmanship For A Period Of Three (3) Years From The Date Of Shipment From Canadian Smart Systems (The “Warranty Period”). If The Product Fails To Conform To This Limited Warranty During The Warranty Period, Canadian Smart Systems Will, At Its Sole Discretion And Election, Either
(A) Repair Or Replace Any Defective Product Or Component; Or
(B) Accept The Return Of The Product And Refund The Money Actually Paid By The Original Purchaser For The Product. Repair Or Replacement May Be Made With A New Or Refurbished Product Or Components, At Canadian Smart Systems’ Sole Discretion.
If The Product Or A Component Incorporated Within It Is No Longer Available, Canadian Smart Systems May, At Canadian Smart Systems’ Sole Discretion, Replace The Product With A Similar Product Of Similar Function. This Is Your Sole And Exclusive Remedy For Breach Of This Limited Warranty. Any Product That Has Either Been Repaired Or Replaced Under This Limited Warranty Will Be Covered By The Terms Of This Limited Warranty For The Longer Of
(A) Ninety (90) Days From The Date Of Delivery Of The Repaired Product Or Replacement Product, Or
(B) The Remaining Warranty Period. This Limited Warranty Is Not Transferable From The Original Purchaser To Subsequent Owners.
Any Product That Has Either Been Repaired Or Replaced Under This Warranty Will Be Covered By The Terms Of This Warranty For The Longer Of Ninety (90) Days From The Date Of Delivery Or The Remaining Warranty Period. Any Exchanged, Replaced, Or Refunded Items Become The Property Of Canadian Smart Systems. This Warranty Is Transferable From The Original Purchaser To Subsequent Owners, But The Warranty Period Will Not Be Extended In Duration Or Expanded In Coverage For Any Such Transfer
2. Obtaining Warranty Service
In Order To Claim Under This Warranty, The Owner Of The Product Must Notify Canadian Smart Systems Of The Intention To Claim By Obtaining A Return Material Authorization (“Rma”) And Return The Defective Product, Postage Prepaid, According To The Instructions Specified By Canadian Smart Systems In Connection With The Rma. Rma Requests May Be Made Via Www.Canadiansmartsystems.Com/Support Or By Contacting Canadian Smart Systems At Support@Canadian Smart Systems.Com. Canadian Smart Systems Will Have No Warranty Obligations With Respect To A Returned Product If It Determines, In Its Reasonable Discretion After Examination Of The Returned Product, That The Product Is Ineligible (Defined Below) Or That The Rma Requirements Were Not Followed.
To Obtain Service Or Information, Please Contact Our Customer Support Team.
Please Include The Following:
(A) The Product Or Accessory;
(B) The Original Proof Of Purchase (Receipt) Which Includes The Date, Place And Seller Of The Product;
(C) If A Warranty Card Was Included In Your Box, A Completed Warranty Card Showing The Serial Number Of The Product;
(D) A Written Description Of The Problem; And, Most Importantly;
(E) Your Address And Telephone Number.
Canadian Smart Systems Reserves The Right To Replace The Defective Product With The Same Model Or Alternative Comparable Model.
These Terms And Conditions Constitute The Complete Warranty Agreement Between You And Canadian Smart Systems Regarding The Products Or Accessories Purchased By You, And Supersede Any Prior Agreement Or Representations, Including Representations Made In Any Literature Publications Or Promotional Materials Issued By Canadian Smart Systems Or Representations Made By Any Agent, Employee Or Staff Of Canadian Smart Systems, That May Have Been Made In Connection With The Said Purchase.
Before Making A Claim Under This Limited Warranty, The Original Purchaser Of The Product Must
(A) Notify Canadian Smart Systems Of The Intention To Claim By Visiting Www.Canadiansmartsystems.Ca/Returns During The Warranty Period And Providing A Detailed Description Of The Alleged Failure And All Third-party Product Peripherals Defined Below), And
(B) Comply With Canadian Smart Systems’ Return Merchandise Authorization Policy (The “Rma Policy”; Www.Canadiansmartsystems.Ca/Returns) And Return Shipping Instructions. Canadian Smart Systems Will Have No Warranty Obligations With Respect To A Product If It Determines, In Its Reasonable Discretion After Examination Of The Product, That The Product Is An Ineligible Product (Defined Below). Canadian Smart Systems Will Bear The Costs Of Return Shipping To The Original Purchaser, Except With Respect To Any Ineligible Product, For Which The Original Purchaser Will Bear All Shipping Costs.
Subject To The Limitations Below, Canadian Smart Systems Warrants To You That The Equipment Described Above Shall Be Free From Material Defects In Workmanship And Materials, Under Normal Use, From The Activation Date Of That Equipment Until The Expiry Of Your Service
Agreement Term, Except That Any Carbon Monoxide And Smoke Sensor Peripherals That Form Part Of That Equipment And Are Eligible To Be Covered Under This Limited Warranty Will Only Be Covered By This Limited Warranty Until The Expiry Date Indicated On Such Equipment, But If There Is No Expiry Date Indicated, Then For A Period Of Five (5) Years From The Date Of Manufacture For Carbon Monoxide Peripherals And For A Period Of Ten (10) Years From The Date Of Manufacture For Smoke Sensor Peripherals. This Limited Warranty Is Absolutely Conditional Upon The Equipment Having Been Properly Installed, Maintained And Operated Under Conditions Of Normal Use In Accordance With The Manufacturer’s Recommended Installation And Operation Instructions. Equipment That Has Become Defective For Any Other Reason, At Canadian Smart Systems’ Sole Discretion, Are Not Covered By This Limited Warranty. Canadian Smart Systems’ Sole Obligation Under This Warranty Is, At Canadian Smart Systems’ Option And Expense, To Repair The Affected Equipment Or Replace It With Similarly Functioning Equipment Then Made Available By Canadian Smart Systems. Canadian Smart Systems Warrants Any Replaced Or Repaired Equipment Through To The End Of The Original Warranty Period. The Replacement Equipment Provided To You May Be New Or Refurbished, To Be Determined By Canadian Smart Systems In Its Sole Discretion. Neither This Limited Warranty Nor Any Of The Rights Hereunder Are Transferable By You.
For More Information Regarding This Limited Warranty, Call Canadian Smart Systems Technical Support At 647-931-2277.
3 Warranty Service
Before Returning The Equipment To Canadian Smart Systems For Warranty Service Within The Warranty Period, You Must Call Canadian Smart Systems Technical Support (647-931-2277) To Attempt To Diagnose And Correct The Malfunction Or Other Defect Over The Telephone. If Canadian Smart Systems Is Unable To Do So, Canadian Smart Systems May Dispatch A Technician To Your Premises. Should The Technician Determine That The Problem Is Not Related To Material Defects In Workmanship
And Materials Or Otherwise Attributable To Canadian Smart Systems, Canadian Smart Systems May Charge You A Fee, Plus Applicable Taxes, For The Dispatch Of The Technician.
4.Limitation Of Liability
Except As Provided In This Warranty And To The Maximum Extent Permitted By Law, Canadian Smart Systems And Its Suppliers Provide The Product “As Is And With All Faults”; Canadian Smart Systems Shall Not Be Liable For Any Incidental Or Consequential Damages For Breach Of Any Express Or Implied Warranty, System Integration, Or Fitness For A Particular Purpose. Canadian Smart Systems’ Maximum Liability Is Limited To The Purchase Price You Paid For Products. Canadian Smart Systems Is Not Liable To You For Events Beyond Canadian Smart Systems’ Control , Such As Acts Of God, Viruses, Property Damage, Loss Of Use, Interruption Of Business, Lost Profits, Lost Data Or Other Consequential, Punitive Or Special Damages, Howsoever Caused, Whether For Breach Of Warranty, Contract, Tort (Including Negligence), Strict Liability Or Otherwise.
You Use All Product Information, The Services, And The Product At Your Own Discretion And Risk. You Will Be Solely Responsible For (And Canadian Smart Systems Disclaims) Any And All Loss, Liability, Or Damages, Including To Your Wiring, Fixtures, Electricity, Home, Product, Product Peripherals, Computer, Mobile Device, And All Other Items And Pets In Your Home, Resulting From Your Use Of The Product Information, Services, Or Product.
Some States (Provinces & Territories) Do Not Allow The Exclusion Or Limitation Of Incidental Or Consequential Damages, So The Above Limitations Or Exclusions May Not Apply To You. This Warranty Gives You Specific Legal Rights, And You May Also Have Other Rights Which Vary From State To State.
The Canadian Smart Systems Services (“Services”) Provide You Information (“Product Information”) Regarding Your Other Peripherals Connected To The Product (“Product Peripherals”). The Type Of Product Peripherals That May Be Connected To The Product May Change From Time To Time. Without Limiting The Generality Of The
Disclaimers Above, All Product Information Is Provided For Convenience Only, “As Is”, And “As Available”. Canadian Smart Systems Does Not Represent, Warrant, Or Guarantee That Product Information Will Be Available, Accurate, Or Reliable Or That Product Information Or Use Of The Services Or The Product Will Provide Safety In Your Home. You Use All Product Information, The Services, And The Product At Your Own Discretion And Risk. You Are And Will Be Solely Responsible For (And Canadian Smart Systems Disclaims) Any And All Loss, Liability, Or Damages, Including To Your Wiring, Fixtures, Electricity, Home, Product, Product Peripherals, Computer, Tablet, Mobile Device, And All Other Items, Property, And Pets In Your Home, Resulting From Your Use Of The Product Information, Services, Or Product. Product Information Provided By The Services Is Not Intended As A Substitute For Direct Means Of Obtaining The Information. For Example, A Notification Provided Through The Service Is Not Intended As A Substitute For Audible And Visible Indications In The Home And On The Product, Nor For A Third Party Monitoring Service.
5. This Limited Warranty Does Not Cover
The Following Products Are “Ineligible” For Warranty Are Not Covered: Products Marked As “Sample” Or Sold “As Is”; Or Products That Have Been Subject To:
(I) Modifications, Alterations, Tampering, Or Improper Maintenance Or Repairs;
(Ii) Handling, Storage, Installation, Testing, Or Use Not In Accordance With The User’s Guide Or Other Instructions Provided By Canadian Smart Systems;
(Iii) Defects Or Damage Caused By Misuse, Accident (Including, Without Limitation, Collision, Fire And Spillage Of Food Or Liquid), Neglect, Abuse, Alteration, Unusual Stress, Modification, Improper Or Unauthorized Repair, Installation, Testing, Or Improper Storage;
(Iv) Cosmetic Damage, Including But Not Limited To Scratches, Dents And Broken Plastic
(V) Breakdowns, Fluctuations, Or Interruptions In Electric Power Or Telecommunications Network;
(Vi) Damage Caused By Operating The Product Outside The Permitted Or Intended Uses Described By Canadian Smart Systems;
(Vii) Damage Caused By Use With Non-canadian Smart Systems Products; Or
(Viii) Events Of Force Majeure, Including Lightning, Flood, Tornado, Earthquake, Or Hurricane.
This Warranty Does Not Cover Software Even If Packaged Or Sold With The Product.
Canadian Smart Systems Does Not Warrant That The Operation Of The Product Will Be Uninterrupted Or Error-free.
Unauthorized Use Of The Product Or Software Can Impair The Product‘s Performance And May Invalidate This Warranty.
Canadian Smart Systems Requires That You Use Only Authorized Canadian Smart Systems Service Providers For Maintenance Or Repair. Unauthorized Use, Maintenance, Or Repair Of The Product Or Software Can Impair The Product’s Performance And Will Invalidate This Limited Warranty.
Normal Wear And Tear. Regular Maintenance,Repair And Replacement Of Parts And Components Due To Normal Wear And Tear Are Not Covered.
Batteries. Only Batteries Whose Fully Charged Capacity Falls Below 80% Of Their Rated Capacity And Batteries That Leak Are Within The Coverage Of This Warranty.
Abuse & Misuse. Defects Or Damage Due To:
(A) Improper Operation, Storage, Misuse Or Abuse, Accident Or Neglect, Such As Physical Damage (Such As Cracks And Scratches) To The Surface Of The Product Resulting From Misuse;
(B) Contact With Liquid, Water, Rain, Extreme Humidity Or Heavy Perspiration, Sand, Dirt Or The Like, Extreme Heat, Or Food;
(C) Use Of The Products Or Accessories For Commercial Purposes Or Subjecting The Product Or Accessory To Abnormal Usage Or Conditions; Or
(D) Other Acts Which Are Not The Fault Of Canadian Smart Systems Or Its Authorised Distributor, Are Not Covered.
Use Of Non-canadian Smart Systems Branded Products And Accessories. Defects Or Damage Due To The Use Of Non-canadian Smart Systems Branded Or Certified Products Or Accessories Or Other Peripheral Equipment Are Not Covered.
Unauthorised Service Or Modification. Defects Or Damage Due To Service, Testing, Adjustment, Installation, Maintenance, Alteration, Or Modification In Any Way By Someone Other Than Canadian Smart Systems, Or Its Authorised Service Centers, Are Not Covered.
Altered Products. Products Or Accessories With
(A) Serial Numbers Or Date Tags That Have Been Removed, Altered Or Obliterated;
(B) Broken Seals Or That Show Evidence Of Tampering;
(C) Mismatched Board Serial Numbers; Or
(D) Nonconforming Or Canadian Smart Systems Branded Housings, Or Parts, Are Not Covered.
Subject To The Exclusions Contained Above, Canadian Smart Systems, Warrants That For A Period Of Two(2) Years (Or Minimum Period Otherwise Required By Law) From The Date Of Purchase By The First Consumer Purchaser Of The Product That This Product Is Free From Defects In Materials And Workmanship And Conforms To Its Specifications.